01Common questions
Photo scansHow do I correct a photo estimate?
Review the foods and portions before saving. Tap an item to edit its name, amount or nutrition values. Estimates can be wrong, so check them against your meal.
Photo scansHow are photo nutrition values estimated?
When you scan a meal, an AI system estimates the foods, portions and nutrition from the submitted image. It does not measure the meal. Review and correct the estimate before saving; unknown nutrient values may be left blank. Manually entered values come from you.
Photo scansWhat should I send when reporting an AI scan issue?
Tell us what happened and the approximate time. Do not email a meal photo unless support asks for it. A photo submitted through the scan flow is sent for analysis as described in the Privacy Policy.
Photo scansWhat happens to my meal photo?
When you scan, the photo is sent over an encrypted connection to our service and forwarded to an AI provider for the estimate. Our service does not save the photo as a file or in its database. The provider may retain prompts, images and responses for up to 30 days for abuse monitoring, subject to legal and safety exceptions. API data is not used to train models by default.
You can always log meals manually instead. Full details: Privacy Policy, section 4.
Logging & dataCan I move my diary to a new phone?
Smak has no sign-in account or diary sync, so your diary isn't transferred through Smak. Smak does create a pseudonymous app identifier for scan access. Your device's own backup service may include Smak's app data, depending on your device settings. Restoring a purchase checks your store account; it does not recover diary records.
Logging & dataCan I log meals without a photo?
Yes. Manual meal logging remains available if you prefer not to use photo analysis or if analysis is unavailable.
Logging & dataWhere is my diary stored?
Your meals and tracking records are stored on your device. Smak does not sync diary history to an account or cloud backup. It creates a pseudonymous app identifier for scan access without requiring sign-in. Clearing app data or removing Smak may erase diary records.
GoalsHow is my automatic calorie goal calculated?
For profiles aged 18 or older, Smak estimates resting energy with the Mifflin–St Jeor equation using age, height, weight and the male or female option selected in the profile. These options select the equation constant below; they are inputs to an estimate, not a medical assessment.
Female profile
Male profile
Smak multiplies this estimate by an activity factor:
| Activity | Factor |
|---|---|
| Sedentary | 1.2 |
| Lightly active | 1.375 |
| Active | 1.55 |
| Very active | 1.725 |
If you set a weight-change pace, Smak adjusts the daily estimate using 7,700 kcal per kg per week, then rounds the target to 10 kcal. The app applies a floor of 1,200 kcal for a female profile or 1,500 kcal for a male profile, and does not set the target below estimated resting energy, whichever minimum is higher. A pregnancy profile disables the weight-change adjustment. These are app calculation rules, not a recommendation for an individual.
The resting-energy equation was published as a predictive equation for healthy adults; it is not a clinical assessment. Original study record.
GoalsWhat weight-change paces and target weights are allowed?
The app offers loss paces of 0.25, 0.5 or 0.75 kg per week and gain paces of 0.25 or 0.5 kg per week. Available choices depend on your profile; the app limits pace to at most 1% of current weight per week, limits gain pace to 0.5 kg per week, and may limit faster choices when they would cross the calorie floor.
The app also sets a lower target-weight input boundary:
These are software limits based on simple calculations, not a personal assessment of a healthy weight or a recommended pace.
GoalsHow are macro targets calculated?
Smak converts the calorie target and the protein, carbohydrate and fat percentages you choose into grams.
| Macro | kcal per gram |
|---|---|
| Protein | 4 |
| Carbohydrates | 4 |
| Fat | 9 |
GoalsHow is my automatic water target set?
Smak starts with 33 ml per kg of current body weight, then adds:
| Profile | Added |
|---|---|
| Active | +350 ml |
| Very active | +700 ml |
| Pregnancy or breastfeeding | +500 ml |
It rounds to the nearest 50 ml and keeps the result between 1,500 and 4,000 ml per day. You can use a custom water target instead. This is an app estimate, not an individual fluid recommendation.
Smak ProHow do I manage or restore Smak Pro?
If Smak Pro is available on your device, manage or cancel it in the Apple App Store or Google Play account used to subscribe. Use Restore purchases in Smak to check an existing store purchase. Store billing and refund requests are handled by the relevant store.
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02Contact support
Email the Smak team
The draft opens with device and version fields ready to fill in.
Please include
- Device model
- Operating-system version
- Smak version
- A short description of the issue
Please don't include
- Passwords
- Payment-card details
- Private meal information, unless needed to explain the problem
03Privacy and terms
For privacy requests, use the contact details in the Privacy Policy.